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Carlsberg Carlsberg is one of the world’s largest brewery groups, with a beer for every occasion and for every palate and lifestyle.	Marstons The UK`s leading brewer of Premium Cask Ale with a complete portfolio of national and local hero ales
Everards Independent family owned business brewing award winning ales in Leicestershire for national distribution	Molson Coors Great Brands, Great Service, Great People
Heineken UK Heineken is the UK's largest brewer whose brands include market leaders including Foster's, Kronenbourg 1664, John Smith's and Strongbow	Bunzl Catering Supplies Paper hygiene, janitorial supplies, light equipment, glassware, crockery, disposables and tableware

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Your Customer

In a world where customer service is in decline make sure that you and your staff are on top of your game with this section.

Latest Articles

Looking After Your Customers
One of the most important things when we go anywhere is that we feel a certain amount of welcome by whoever is waiting for us.

Offering Great Customer Service
The best thing about delivering great customer service is that with your already well honed people skills and product knowledge, it’s a simple yet effective way to boost business.

Rewarding Great Customer Service
There is absolutely no point in you being the best customer service champion the world has ever seen unless your staff is on your side and doing the same.

Making Complaints Work for You
Even with all the best drink, food and service in the world and not a hair out of place, you will still get complaints; it’s the way of the world.

Guidelines for complaints handling
Putting in place preparation and policy enables you to turn situations around quickly and your staff to act in a manner that fully supports you and your outlet whether you are there to manage them or not.

Collating Customer Comment
The most recognised and arguably annoying form of market research is the woman with a clipboard blocking your way as you try to get to the bank before it closes, but more subtle forms of collating information could help you boost business.

How to Design and Run a Survey
To get the right results you need to ask the right questions, and so designing a good quality survey is essential to the success of the results you obtain.

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